TERMS AND CONDITIONS | Discover Pakistan | Explore Pakistan | Travel Pakistan
+92 321 4364658 hunzaexplorers@gmail.com
+92 321 4364658 hunzaexplorers@gmail.com

TERMS AND CONDITIONS

Welcome to Hunza Explorers. The terms and conditions below (hereinafter referred to as “Terms and Conditions”) apply to our services, to all its parties, its subsidiaries and to all the vendors that are registered with M/s Hunza Explorers Treks and Tours.

The website is owned and operated by M/s Hunza Explorers, with its head office at Ghulkin
Gojal, upper Hunza, Gilgit-Baltistan, Pakistan

Through our website, we (Hunza Explorers) provide an online marketplace for trips, tours and activities across Pakistan. Customers can search by location or activity and will be provided a list of options to choose from which can then be booked and paid for through the wire or Bank transfer. These trips are planned and executed by M/s Hunza Explorers. Hunza Explorers acts as an intermediary to facilitate the booking. In addition to being able to book from the range of options that the website provides, customised tours as per the customer’s needs can also be arranged. To avail this service, go to the contact us page or fill the form showing on the page you are now. Once we receive all the details our representative gets in touch with the customer for confirmation and the trip is then executed.

These are the general terms and conditions governing your use of this website and our services. By accessing, using or signing up for this website, our newsletters or any other services, you are concluding a legally binding agreement based on these terms with M/S Hunza Explorers Treks and Tours.

Introduction

Welcome to the www.hunzaexplorers.com, www.hunzaexplorers.pk, www.hunzaexplorerspakistan.com, www.tours-treks.com, www.hunzatour.com, www.explorehunza.com website. These websites, its pages, the content, services and infrastructure are owned, operated and provided by M/S Hunza Explorers Treks and Tours. The website and its content are provided for your personal, non-commercial use only, subject to the terms of use as set out below. These terms of use (“Agreement”) set forth the terms and conditions governing your use of this website.

Waiver of Liability, Release of Liability, and Assumption of Risk Agreement
Read this agreement carefully. A parent/guardian must sign for minors (under 18 years of age)

To: M/s Hunza Explorers Treks and Tours;, and their respective partners, directors, officers, employees, agents, guides, volunteers, tour operators, contractors and successors.

Definations

In this agreement, the term “Tours” shall include all activities, events, services provided, arranged, organized, sponsored, conducted or authorized by M/s Hunza Explorers Treks and Tours directly or by any of its associated tour operators and shall include, but not limited to: tours; sightseeing; camping; expeditions and events; travel to and from locations; and other such activities, including adventure sports, events or services in any way connected with or related to M/s Hunza Explorers. In this agreement the term M/s Hunza Explorers shall include the entities M/s Hunza Explorers directly and/or any of its associated tour operators.

Assumption of Risk:

I have voluntarily applied to participate in the Tour on which I have registered. I am voluntarily participating in this Tour with the knowledge of the numerous risks and dangers involved, which include but are not limited to: dangers and risks inherent in adventure activities; changing weather conditions; loose grave; exposed rock; snow; ice; earth and other natural objects; streams, avalanches, glaciers and other natural or man-made objects; rock slides; encounters with wildlife; travel on highways and other roads; collisions with persons or vehicle; becoming lost or separated from guide, instructors or other participants; failing to act safely or within one’s ability to stay within designated areas; negligence of other persons; negligence on the part of M/s Hunza Explorers, including the failure on the part of M/s Hunza Explorers to safeguard or protect me for risks, dangers and hazards of the Tours; emotional trauma; disfigurement; temporary or permanent disability, including paralysis; death; acts of God; the hazards of traveling in remote, unsafe or politically unstable areas or under unsafe conditions; the dangers of civil disturbances and war; forces of nature; transportation failures; equipment failures; accident or illness in remote places without access to medical facilities, transportation, or means of evacuation and assistance; unexpected events; terrorist activities, social or labor unrest; mechanical or construction failures or difficulties; diseases; local laws; climatic conditions; abnormal conditions or developments; or any other actions, omissions, or conditions outside of M/s Hunza Explorers control. I acknowledge that Tours entail known and unanticipated risks which could result in physical or emotional injury, paralysis, death, or damage to myself, to property, or to third parties. I understand that such risks simply cannot be eliminated without jeopardizing the essential qualities of the activity. The risks include, among other things: Acute Mountain Sickness (AMS) which can further escalate to High Altitude Pulmonary Edema (HAPE) or High Altitude Cerebral Edema (HACE); exposure to the natural elements can be uncomfortable and/or harmful; I am aware that this exposure could cause sunburn, dehydration, heat exhaustion, heat stroke, and heat cramps; also prolonged exposure to cold can result in hypothermia, frostbit or frostbite, which can even turn fatal; exposure to potentially dangerous wildlife, insects, plants, falling rocks, landslides, accidental drowning, accidental slips and falls on snow, ice and mountainous sections is also a possibility. I also know that there is a risk of equipment malfunction or injury due to third parties. I am cognizant of the basic safety rules and instructions concerning these Tours. I also understand that it is not the purpose of M/s Hunza Explorers to teach safety rules. I also understand that I am responsible for the safety and good operating condition of any equipment while I use such equipment.

Preparation:

I assume full and complete responsibility for physically preparing for the Tour.

Representation of good health:

I certify that I am in good health, have no medical, mental, physical conditions that affect my ability to travel and/or participate in the Tour and have not been advised otherwise by a medical practitioner. I acknowledge that M/s Hunza Explorers is in no way responsible for any costs related to my medical care during or after the Tour.

Release of Liability:

As lawful consideration of, and as part of the payment for, the right to participate in the Tour, and as part of the payment for the services arranged for me by M/s Hunza Explorers, I hereby expressly agree to be responsible for my own welfare and assume all of the above risks, including both those known and unknown to me. As lawful consideration of, and as part of the payment for, the right to participate in the Tour, and as part of the payment for the services arranged for me by M/s Hunza Explorers, I hereby expressly agree to release, discharge and hold harmless forever M/s Hunza Explorers, their owners, employees, affiliated entities, employees, agents, representatives, officers, directors, associates, volunteers, successors and assigns from and against any liability, actions, causes of actions, debts, suits, claims and demands of any and every kind and nature whatsoever which I now have or which may hereafter arise out of or in connection with my Tour with M/s Hunza Explorers. I agree that the terms of this agreement shall serve as a complete release and express assumption of risk for myself, all members of my family and all minors traveling with me, my and their heirs, successors, assigns, and legal representatives. It is my intention to fully assume all risks associated with this Tour and to release M/s Hunza Explorers from any and all liability to the maximum extent permitted by law. Indemnification: I further agree to “indemnify” (meaning to defend and to pay or reimburse) M/s Hunza Explorers against any claim by any person, including minors, arising in whole or in part from an injury or other loss suffered or caused by me in connection with the expedition or my participation in the Tour.

By clicking on “i agree” and by signing this form electronically, i acknowledge that i have read this agreement, that i understand its terms and conditions, and that i agree to be bound by them.If i do not agree to these conditions then i will not proceed with the booking.

Agreement: by typing my name in the “name field” on the booking page, i agree that my electronic signature is the legally binding equivalent to my handwritten signature. The electronic signature has the same validity and meaning as my handwritten signature. I will not, at any time in the future, repudiate the meaning of my electronic signature or claim that my electronic signature is not legally binding.

Your use of content and information (disclaimer):

A variety of information, advice, recommendations, letters, messages, comments, posts, text, graphics, software, music, sound, photographs, videos, data and other materials (“Content” or “content”) is available on the website. Some of the content is provided by us or our suppliers and other content is provided by persons who use our website (“User”, “user”, “Users” or “users”), such as user opinions and views provided via reviews, posts to chat rooms, blogs or message boards. While we strive to keep the content on our website accurate, complete and up to date- we cannot guarantee, and are not responsible for the accuracy, completeness, or timeliness of any content, whether provided by us, our suppliers, or by our users. Any opinions, advice, statements or other information expressed or made available by users or other third parties are those of the respective user or third party and not of us.

We don’t have any obligation to prescreen, edit or remove any content provided by users that is posted on or available through our website.

Notwithstanding the foregoing, we will have the right (but not the obligation), at our sole discretion and for any reason, to prescreen, edit, refuse to accept, remove or move any such content.

User generated content
User generated content (“User Content” or “user content”) is information provided by our users with an intent to be published on our website (e.g. writing a review or post in our boards). You, as our user, are responsible for all user content that you submit, post or otherwise make available to or through our website.

M/s Hunza Explorers don’t claim ownership of user content, but by submitting, posting or otherwise making available to or through our website, you automatically grant us the right to use your user content in any way we desire. This includes the non-exclusive, perpetual, transferable, irrevocable right, with the right of sublicensing and without any royalty or compensation in return, to use, reproduce, adjust, translate, distribute, publish, create derivate works, to disclose and duplicate the content in all now known media end future media. You agree we can decide if and how your user content is credited and you also agree the user content provided may be indexed by search engines such as Google, Yahoo, Bing. You also grant us, and any third party appointed by us, the right to take (legal) actions as it deems necessary for the protection of the (copy) rights of your user content, including, but not by way of limitation, to take (legal) action in the name and on behalf of you.

You agree not to submit, post or otherwise make available to or through our website any personally identifiable information about other people and/or abusive, obscene, vulgar, slanderous, hateful, threatening, sexually-orientated user content or any other material. You represent and warrant to us that such user content is not confidential and that you have all necessary permission to submit, post and otherwise make available such user content. You agree not to submit, post or otherwise make available to or through our website any commercial, advertising, promotional or spam-like user content or any other material. You also agree not to submit, post or otherwise make available to or through our website any user content that may violate any laws be it of your country, the Pakistan, any other country or international law. Violating any of these conditions may lead to you being immediately and permanently banned- with notification to your Internet Service Provider if deemed required by us, and we could decide to take other legal action. You agree that we have the right to remove, edit, move or close your account and/or any user content at any time should we see fit.

Ownership and Intellectual property rights:

This website is owned by M/S Hunza Explorers Treks and Tours. All rights and interest in the content available via the website, the website’s look and feel, the designs, trademarks, service marks and trade names displayed on the website and the website URL are the property of M/S Hunza Explorers or its licensors, and are protected by copyrights, trademarks, patents or other proprietary rights and laws. You may not use any content available via the website in any manner or for any purpose without the prior written permission of us or, if applicable, our licensors. All rights not expressly granted in this Agreement are expressly reserved to M/S Hunza Explorers and its licensors.

Your contact with advertisers or other third parties:

Your dealings with advertisers or other third parties found on or accessible through our website are solely between you and the third party. These dealings include, but are not limited to, your participation in promotions, the payment for and delivery of items such as tours if any, and any terms, conditions, warranties, or representations associated with such dealings. You access and use of such sites, including the content, items, or services on those sites, is solely at your own risk. We do not make any representations or warranties with respect to any content or privacy practices, or otherwise with respect to such third parties or any items or services that may be obtained from such third parties, and you agree that we will have no liability with respect to any loss or damage of any kind incurred as a result of any dealings between you and any third party, or as a result of the presence of such third parties on our website.

Safety and security

Hunza Explorers takes every precaution possible to ensure the safety of you and your group. With more than 15 years’ experience organizing trips all over Pakistan, we have cultivated the resources that makes us an industry leader in safety.

Your tour manager/guide is a safety expert

An expert tour manager/guide who’s fluent in your tour destinations’ languages and customs will be with your group every step of the way, providing constant and immediate guidance. They have been thoroughly trained to handle any safety situations that may arise.

24/7 emergency support

For any problems that may arise, our dedicated Emergency Contact Line (+92 333 5626529) is always ready to provide assistance. And with offices in Hunza valley, Islamabad, Pakistan and Ho Chi Minh, Vietnam and representatives in every city of Pakistan we travel to, we’re ready to be there when you need us.

Above and beyond

Hunza Explorers goes above and beyond to ensure our travelers have a safe and enriching experience on our tours. From our rigorous safety checks and detailed site visits to our continual safety training, we take every possible precaution to ensure a safe and worry-free tour for all participants.

Privacy Policy

We describe our current practices related to personally identifiable and other information collected through our website in our Privacy Policy and that we may update our policies and practices from time to time at our sole discretion. You acknowledge to have read and agree to this privacy policy.

Price

Our prices are highly competitive and contain no hidden charges. We don’t mention price on our website just because tourism in Pakistan has different way. We can give price after knowing size of the group and service type. Price mentioned on our website are only for our fixed departure tours. Please write to us, we will send price for your trip accordingly.

Payment

How can I pay for my tour?

Hunza Explorers accepts bank transfer and wire transfer at the movement, we will soon start accepting payment by PayPal, debit cards and credit cards including Visa and Mastercard.

Can I pay in installments?

Yes, you can! Hunza Explorers provides a 0% interest instalment plan to help you budget for your trip. Choose to pay in instalments every two weeks or monthly. After you make your initial payment and your booking is confirmed, payments are split over time. You can make these payments after you’ve made your initial payment and before your final payment due date.

Do I need to pay the full payment for my tour today?

It depends on the tour departure date when you need to make the full payment. We charge 30% as advance payment and the rest 70% before the tour starts, this 70% can be made in cash on the day of your tour departure’.

What payment methods do you accept?

Hunza Explorers accepts Bank transfer and wire transfer through western union and money gram.

The price of the tour has gone down since I booked, can I get the sale price?
Unfortunately, we cannot retroactively apply a sale deal to a tour that has already been booked and confirmed as the sale is decided during your booking date. While we understand this is likely a disappointing situation for you, waiting for a price drop also has you running the risk of missing out on your place on your preferred departure date due to availability on many tours. It’s not dissimilar to the airline industry, where it is also not uncommon to see a price drop after you booked your flight. The other risk of choosing to wait to book, is in fact, that many tour prices increase from one day to the next, it’s the nature of the industry.

If you have any other questions about this please do not hesitate to contact us anytime.

Can I change the currency of the tour once I have a confirmed booking?

Once you have a confirmed booking, it is not possible to change the currency of the booking and that same currency must be used to pay the remaining balance.

What currency are your prices in?

All prices are in USD

Can I hold a space without payment?

There is no cost to holding a seat. However, whether this is available depends on the tour you are considering.

Cancellation/Refund

What happens if I want to postpone my trip?

In response to COVID-19, you can request to convert the amount you paid to Credit for Future Tours. We convert the money you paid into credit. You can use the credit for the same tour or a different tour within one year.

What happens if I need to cancel?

If you need to cancel your tour, cancellation terms and conditions are applicable. In most cases deposits are non-refundable. The additional cancellation fees generally depend upon how close to departure you cancel your tour.

In the event of cancellation of tour / travel services due to any avoidable / unavoidable reason/s we must be notified of the same in writing. Cancellation charges will be effective from the date we receive advice in writing, and cancellation charges will be as follows:

60 days prior to arrival: 10% of the Tour / service cost
45 days prior to arrival: 20% of the Tour / service cost
15 days prior to arrival: 25% of the Tour / service cost
07 days prior to arrival: 50% of the Tour / service cost
Less than 07 days or No Show: No Refund

How will I receive my refund?

If a refund is required we will return the required funds to the payment method by which you initially paid for the tour with.

When will I receive a refund?

Refunds can take up to 10 business days to appear on your bank statement depending on the speed of your bank to process refunds.

What is the cancellation policy?

Please see ‘Terms & Conditions‘ on the Book Now page. If your booking has already been confirmed you can see this in the bottom right-hand corner of your booking conversation page.

What happens if my tour is cancelled by Hunza Explorers?

Hunza Explorers has the right to cancel your upcoming departure if we do have any safety concerns. If we do choose to cancel the tour for any reason you can expect Hunza Explorers to be in touch with your alternative options.

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